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Warranty

 

Exclusive Canada Water Filter Lifetime Warranty!

CanadaWaterFilter.ca (Canada Water Filter) warrants this product to be free from defects in materials and workmanship during ordinary recommended consumer usage.

British Berkefeld Stainless Steel System Housing:

Covered by a lifetime replacement policy for failures due to materials or workmanship. The customer is responsible for shipping charges. This lifetime policy does not cover scratch & dent systems or damage caused by carelessness, accidents or abuse of the system.

 

British Berkefeld & Doulton Ceramic Filters:

Covered by a warranty of 6 months. The warranty period begins from the date of receipt of the product by the original purchaser. Does not apply to normal wear and tear, breakage or damage from dropping, or damage from accidents, misuse (including failure to follow product documentation), lost or stolen products, neglect, disassembly, alterations, and external causes such as thermal or environmental conditions. 

Canada Water Filter will replace or repair any product that it deems is not properly functioning during the stated warranty period. Relief under this warranty is limited to the replacement or repair of defective materials or workmanship only. Canada Water Filter shall not be held liable for incidental or consequential damage to personal property from, but not limited to, a defective unit, improper use, abuse, accident, or neglect, etc. No warranty will apply to units which have been used for purposes not intended, and which have been altered so as, in the manufacturer’s judgment, to affect adversely its performance. This warranty is for the original retail purchaser only, and cannot be transferred. 

Canada Water Filter fully warrants the British Berkefeld & Doulton water filter line of products. You may contact Canada Water Filter at any time to report an issue with your product. Canada Water Filter is a reliable, upstanding, and quality company that will promptly address your needs. If for any reason you need additional assistance or have questions about the process, please contact info@canadawaterfilter.com.

 

Warranty Exclusions

The following actions will void your warranty coverage:

  •  Allowing any of the British Berkefeld / Doulton Ceramic Filters to freeze.
  •  Use dehumidifier water with any of the British Berkefeld / Doulton Ceramic filters for daily use.
  •  Breaking or damaging British Berkefeld / Doulton Products due to dropping, carelessness, cleaning or general mishandling. 
  •  Failure to remove the ceramic from the system prior to transporting or moving the system, resulting in broken stems.
  •  Using the water from a water softening system. Note: this action may clog the British Berkefeld / Doulton Ceramic filters or cause the stainless steel to pit or rust.
  • Using salt water with British Berkefeld / Doulton Ceramic products.
  •  If the product is not used in accordance with the manufacturer’s recommendations or instructions.
  • Storing Berkefeld / Doulton Ceramic filters in a manner not approved by British Berkefeld and Doulton.